Operating leadership for companies scaling with intention.
Advisory when you need it, embedded when you don't.
I'm Ryan Jamieson. For 20+ years I've led customer experience, support, and operations. Two engagement shapes, one operator.
Two ways to put senior operating leadership to work.
Same operator, two stances. Advise your team from the outside, or step into the seat and own the function. Below: what I do. Further down: how we contract.
Advisory and Consulting
Project-based and retained advisory to transform customer experience, scale your operation, and make change stick. Delivered hands-on, not handed off.
- CX Transformation
- Organizational Scaling
- Change Management
Fractional Executive Leadership
Embedded, COO-level operating leadership for a defined period. I step in as your fractional operating executive and own the function end to end: customer experience and support, operations, process design, and project and program management. I set the strategy and execute it, build the team and the systems, and lead through a critical phase, without the cost or commitment of a full-time hire. Ideal for funded startups and scaleups that need an experienced operator in the seat now.
Three places I move the needle.
CX Transformation
I rebuild the customer experience from the journey down: where it breaks, where it compounds, and where it earns loyalty.
Organizational Scaling
Structure, leadership, and process built to hold under growth, so adding people adds capacity, not chaos.
Change Management
Change that lands and lasts: I bring the organization with you and build the habits that keep it moving.
A four-phase approach, run hands-on.
The same operating rhythm whether I'm advising or embedded: understand it, design it, ship it, and stay until it sticks.
Discovery
I get inside the operation: the data, the team, the customer, and the friction. No assumptions, just what is actually happening.
Design
We shape the strategy, structure, and frameworks together, tailored to your stage, not pulled off a shelf.
Delivery
I execute alongside your team: building systems, coaching leaders, and shipping the changes that matter.
Adoption
I stay close through rollout so improvement compounds and the gains hold after I step out.
Senior counsel and a hands-on operator, in one person.
I've spent more than 20 years building and leading customer experience, support, and operations, from 450-person contact centers to SaaS support and customer teams across startups and multinationals.
I started Jamieson Consulting to do the work the way I always wanted to: directly, without layers, and accountable for outcomes. When you hire me, you get me. I bring the strategy and I stay for the execution, whether that means advising your leaders or stepping into the seat myself.
My belief is simple. Growth is only worth it if the organization gets stronger as it gets bigger, and if customers feel it at every interaction.
"Success isn't just about growing faster. It's about growing smarter, building organizations where people thrive and customers feel valued at every interaction.
Senior attention, proven methods, real partnership.
Senior-level attention
You work directly with me, not a bench of junior associates. The person you meet is the person doing the work.
Proven, practical methods
Frameworks battle-tested in real operations under real pressure, not theory borrowed from a textbook.
A trusted advisor
I challenge your thinking and support your vision. You get candor and partnership, in equal measure.
For founders
An experienced operator to think with as you build the company you're imagining.
For growing companies
Structure and leadership to scale without breaking what's working.
For established orgs
Renewed CX and operating muscle for teams ready to level up.
For funded scaleups
A COO-level operator in the seat now, through a critical phase.
Three commercial shapes for the work above.
The services are the same. What changes is duration, depth, and how much of the seat I take.
Focused project
A defined engagement with a clear scope and outcome: a CX overhaul, an operating redesign, a change rollout. We agree the goal, I deliver it hands-on.
Advisory retainer
Ongoing access to a senior operator: a steady sounding board for your leadership team and a guide as priorities shift quarter to quarter.
Fractional executive
A COO-level operator embedded in your team for a defined period to own CX, operations, and delivery through a critical phase. Full operating leadership, without a full-time hire.
Ready to scale with intention?
Tell me where you're headed and what's in the way. If it's a fit, we'll figure out whether advisory or an embedded fractional role gets you there faster.